Google Advertisements Account Managers Shouldn’t Contact Customers Directly

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There are a growing number of reports throughout the web of Google Advertisements accounts supervisors threatening to contact customers straight, regardless of not being permitted to.

According to the reports, firms who don’t respond to emails from Google Advertisements account managers are being met with risks from Google associates to get in touch with clients directly.

In many cases, the Google Advertisements account managers call customers and inform them to drop their companies.

There are two things to make clear here:

  1. Agencies are not needed to speak with Google representatives
  2. At no point ought to a Google Ads account manager call an agency’s client

A Google Ads representative informing customers to fire their company crosses the line.

However, these reports are becoming more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post caught the attention of Google Advertisements Liaison Ginny Marvin, who says the issue will be resolved”immediately.” Marvin adds,”This is not in line with how we expect our group to

support our marketers and firm partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports flowed on Reddit of Google reps taking part in similar practices. One Reddit user published a screenshot of an email gotten by a Google Ads Account

Strategist, which checks out: “I am composing to you one last time as a courtesy, due to the fact that my honest goal is to offer you

worth and sophisticated methods with google ads and work with you closely, to assist you save time and make your clients more successful with google ads, therefore I am calling you for the last time to notify you that if I do not reach you, I will presume that you are not getting my e-mails and will call the customers that I have been appointed directly.”Another Reddit user has nearly the exact same story, stating they

‘ve been “harassed”with daily emails from a Google Advertisements associate to get on a call and carry out campaign changes. Once again, agencies aren’t obliged to speak with Google reps or implement changes clients aren’t requesting. Should you receive an e-mail like the one above, the very best thing to do is send a complaint through

Google’s official kind. Beware of these aggressive sales methods. As long as you’re not breaking any policies, Google has no say over

how you run your clients’campaigns. Featured Image: FGC/Best SMM Panel